Return Policy

Currently, exchanges are not offered; however, customers may return qualifying items within a period of 60 days from the original shipment date. It is important to understand that return services are limited to domestic orders only, and requests for items shipped internationally cannot be processed at this time. For returns that are approved, a standard fee of $8.50 will be deducted to cover the cost of providing a return shipping label.

To begin the return process, customers can visit the online Returns Center, which is designed to provide a simple and guided experience. During this process, you will need to enter the email address used when placing the order, along with the associated order number. Once your order is located within the system, you can choose the specific items you wish to return and select the reason for sending them back. There is also an option to include additional comments if you would like to provide further clarification or details regarding your request.

After your return request has been submitted, you will be presented with available shipping options based on your location. Returns are typically processed through major carriers such as USPS or UPS, and you will be shown a list of nearby drop-off locations to make the process more convenient. If the suggested locations are not suitable, you may continue without selecting a specific drop-off point and follow alternative instructions provided during the return process.

Before completing your request, you will have the opportunity to carefully review all relevant information. This includes the items selected for return, the chosen shipping method, and an estimate of your refund after any applicable deductions. Once you confirm that all details are correct, you can finalize your request. A confirmation email will then be sent, outlining the next steps and providing clear instructions on how to properly package and ship your items.

Once your return package has been received and scanned by the designated carrier, the refund process will begin. Refunds are generally processed promptly and are credited back to the original method of payment within approximately two to five business days. However, the total amount refunded may not match the original purchase price exactly. Adjustments may include deductions for initial shipping costs, the return label fee, and any applicable taxes. The final refund amount will depend on the specific items returned and the details of the original order.

Throughout the entire return experience, the goal is to maintain clarity, efficiency, and ease of use. Step-by-step instructions, accessible tools, and timely notifications are provided to ensure that customers remain informed at every stage. By offering a well-organized and transparent return system, the process is designed to be as smooth as possible, helping to create a positive experience even in situations where a product does not meet expectations.